At Cannactiva, we know how important it is for you to receive your orders quickly, discreetly and efficiently. For this reason, we ship to Switzerland with UPS Express, with import duties and taxes already included in the price, so that you can enjoy our high-quality hemp products in the shortest possible time.
Orders are shipped with complete discretion, packaged in a plastic bag provided by the carrier. The shipping label does not include any reference to Cannactiva or the contents of the package, thus guaranteeing your privacy. If you need details about your order, please contact us and we will inform you.
Shipping costs, payment methods and service
We ship to Switzerland with UPS Express:
- Home delivery: CHF 9.90, free from CHF 80.
- Collection at a UPS Access Point: CHF 6.
Prices include import duties and import taxes: orders are delivered duty paid (DDP), so there is nothing more to pay on delivery. The shipping costs of each order are shown in the basket before you confirm it.
In Switzerland, payment is by card only: credit or debit card (Visa, Mastercard), Apple Pay or Google Pay. Cash on delivery and bank transfer are not available.
Each shipment includes one delivery attempt. If delivery is not possible on this attempt and the carrier offers the service, the package will be deposited at a service point for the customer to pick up. If the package is not picked up, it will be returned to our warehouse. If a new shipment is requested, the costs will be borne by the customer.
Shipping time
All orders are prepared and dispatched from our warehouse in Barcelona (Spain). The delivery times below are counted in business days (Monday to Friday, excluding public holidays) from dispatch and are estimates based on the carrier's usual transit times.
During peak periods (Black Friday, Christmas, sales and Easter) carriers may experience delays. We recommend placing orders in advance on those dates.
Shipments to Switzerland
Home delivery with UPS Express takes 1–2 business days from dispatch.
If you need information about the delivery time to a specific address, please contact us.
Home delivery and delivery points
Delivery options include home delivery and collection at a UPS Access Point. For reasons external to Cannactiva, it may happen that some service points are not available at the time of shipment. In that case, the pick-up point will be changed to a closer one and the customer will be notified of the change.
Thank you for choosing Cannactiva; we are committed to providing you with exceptional shipping service to your complete satisfaction.
If the package arrives damaged
Check the condition of the package when you receive it. If you see damage to the packaging, point it out to the carrier on receipt if possible, and let us know within 7 calendar days of receipt by writing to info@cannactiva.com, with photos of the package and the product. This period helps us file a claim with the carrier and does not limit the legal guarantee of the products. We will send you a new product or refund the amount, including shipping costs.