At Cannactiva, we know how important it is for you to receive your orders quickly, discreetly and efficiently. For this reason, we work with different shipping companies with the sole objective of being able to offer a shipping service that is competent and adapts to the different needs of each person, guaranteeing that you enjoy our high-quality hemp products in the shortest possible time.
Orders are shipped with complete discretion, packaged in a plastic bag provided by the carrier. The shipping label does not include any reference to Cannactiva or the contents of the package, thus guaranteeing your privacy. If you need details about your order, please contact us and we will inform you.
Shipping costs, payment methods and service
We offer free delivery for orders from €25 in Spain and Portugal, and from €60 in the rest of Europe. For orders that do not reach these amounts, the shipping costs are (VAT included): mainland Spain and Portugal, €5.95; Balearic Islands (Mallorca and Menorca), €9.90; other European countries we ship to, €9.90.
Orders placed by bank transfer will be shipped upon confirmation of receipt of payment.
Cash on delivery orders must be paid in cash with the exact amount at the time of delivery. Please note that, in case of not having the exact cash, the package cannot be delivered, and that the cash on delivery must be paid in cash, and cannot be paid by Bizum, card, or other payment methods. In addition, the cash on delivery payment method is only available in Spain and Portugal.
Each shipment includes one delivery attempt. If delivery is not possible on this attempt and the carrier offers the service, the package will be deposited at a service point for the customer to pick up. If the package is not picked up, it will be returned to our warehouse. If a new shipment is requested, the costs will be borne by the customer. In addition, shipments delivered to an address other than the one initially provided or to incorrect addresses will have an additional cost of €5.
We do not ship to Ibiza, Formentera, the Canary Islands, Ceuta, Melilla, the Azores or Madeira.
Shipping time
All orders are prepared and dispatched from our warehouse in Barcelona. The delivery times below are counted in business days (Monday to Friday, excluding public holidays) from dispatch and are estimates based on the carriers' usual transit times.
During peak periods (Black Friday, Christmas, sales and Easter) carriers may experience delays. We recommend placing orders in advance on those dates.
Shipments to Spain and Portugal
Orders confirmed Monday to Friday before 3 PM are dispatched the same day. Delivery on the mainland takes 24-48 business hours from dispatch.
- Order placed Monday to Thursday before 3 PM: delivery the next day or within 48 hours at the latest.
- Order placed Friday before 3 PM: delivery on the following Monday or Tuesday.
- Order placed after 3 PM on Friday or at the weekend: dispatched on Monday and delivered within the following 24-48 business hours.
- Balearic Islands and rural areas far from delivery routes: 48-72 business hours.
No shipments or deliveries take place at weekends or on public holidays.
Shipments to Europe
We ship to France, Italy, Germany, the Netherlands, the Czech Republic, Slovakia, Slovenia, Croatia and Greece. Orders confirmed Monday to Friday before 3 PM are dispatched the same day.
- France, Italy, Germany and the Netherlands: 2-4 business days.
- Czech Republic: 3-4 business days.
- Slovakia, Slovenia and Croatia: 4-6 business days.
- Greece: 5-7 business days.
In France, Italy, the Netherlands and the Czech Republic you can also choose collection at a pickup point, with the same delivery time as home delivery.
If you need information about the delivery time to a specific country, please contact us.
Home delivery and delivery points
Delivery options include home delivery, delivery point or pickup at our shop in Barcelona. For reasons external to Cannactiva, it may happen that some service points are not available at the time of shipment. In that case, the pick-up point will be changed to a closer one and the customer will be notified of the change.
Thank you for choosing Cannactiva; we are committed to providing you with exceptional shipping service to your complete satisfaction.
If the package arrives damaged
Check the condition of the package when you receive it. If you see damage to the packaging, point it out to the carrier on receipt if possible, and let us know within 7 calendar days of receipt by writing to info@cannactiva.com, with photos of the package and the product. This period helps us file a claim with the carrier and does not limit the legal guarantee of the products. We will send you a new product or refund the amount, including shipping costs.