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Cannactiva Privacy and Cookie Policy

Last update: November 6, 2023

Introduction

At Cannactiva we value the security of our users and customers and we are committed to defending their rights, and therefore their privacy. We want you to feel safe while enjoying your visit to our website and our services. Therefore, in our privacy policy you will find how we treat and protect the personal information of all the people who are related to Cannactiva S.L.

In accordance with the provisions of EU Regulation 2016/679, of the European Parliament and of the Council of 27 April 2016. (RGPD) and the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, Cannactiva S.L., informs you that, by accepting this Privacy Policy, you give your informed, express, free and unequivocal consent for the data you provide to be processed by Cannactiva S.L., as data controller, and on which the security, technical and organizational measures provided in the current regulations are applied.

You should be aware that these policies shall be governed by Spanish law, which shall be applicable in all matters not provided for in these policies in terms of interpretation, validity and execution.

The translated versions of Cannactiva’s legal contracts and policies are provided solely for the user’s understanding of the English versions. The translations of the legal agreements do not establish any legal link, so they shall not replace the original Spanish versions, nor shall they be valid. In case of conflict or dispute, this contractual relationship shall be governed by the Spanish versions of the agreements and policies, and they shall prevail over the versions in other languages.

1. Data Controller

Who is responsible for the processing of your data?

  • Company name: CANNACTIVA S.L.
  • Registered office: Calle Calabria 149, Entlo. 1, 08015 Barcelona (Spain)
  • CIF: B67233593 / VAT: ESB67233593
  • Telephone: 932 20 48 98 (business hours: weekdays from 11 a.m. to 6 p.m.)
  • E-mail: info@cannactiva.com

2. Purpose of processing and categories of data processed

What categories of data do we process?

Depending on the website, Cannactiva S.L. treats the following categories of data:

Identifying data

  • First name, last name, mailing address, e-mail address, zip code, telephone numbers.
  • Encrypted user identification codes or keys.
  • Commercial information data, such as purchase history on the website.
  • Transactional data, such as products and services ordered, financial data and payment methods.

The personal data requested are mandatory, so the refusal to provide them will make it impossible to carry out the contracted services.

In the event that the user provides data of third parties, he/she declares that he/she has their consent and undertakes to provide them with the information contained in this clause, exempting Cannactiva S.L. from any responsibility in this regard. However, Cannactiva S.L. will be able to carry out the verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations. In particular, persons under eighteen (18) years of age may not access the website or make purchases, even with the authorization of legal guardians. Therefore, Cannactiva will not collect, in any case, data of persons who are minors.

The data that in the forms provided by Cannactiva S.L. through the web site are marked with an asterisk (*), will be necessary to comply with the established contractual or legal purposes. Therefore, if the user does not provide them, it will not be impossible to register on the website or fulfill your request.

For what purpose and for how long will we process your personal data?

Cannactiva S.L., will process the user’s data, manually and/or automatically, for the following specific purposes:

  • To manage your registration as a user on the online website owned by Cannactiva S.L. (hereinafter, the “website”). However, in any case the user must verify and validate his registration on the website by entering his user name and password by consent.
  • Manage the contracting of the products and/or services you make through the website, as well as the corresponding invoicing and delivery.
  • Periodically send communications via email, post, telephone and/or SMS, with offers, promotions and news related to our online website, unless otherwise indicated or the user opposes or revokes their consent.
  • Periodically send commercial and/or promotional information related to the sector of the products and services contracted through the website and of added value for end users, unless otherwise indicated or the user objects or revokes their consent.
  • Only in the case that the user has checked the corresponding box, Cannactiva will be able to elaborate a commercial profile using the information provided by third parties and will be able to offer products and services according to your interests, as well as to improve your user experience, being able to make automated decisions based on your preferences or personal interests, reliability or behavior, products purchased, etc. Based on the above, Cannactiva S.L. will be able to make you specific offers, as well as send you commercial communications adapted to your profile. In any case, the user may object or revoke his consent at any time.
  • Comply with legally established obligations, as well as verify compliance with contractual obligations, including fraud prevention.

How long do we keep your data?

Cannactiva S.L. will keep the personal data of the users only for the time necessary to carry out the purposes for which they were collected, as long as they do not revoke the consents granted. Subsequently, if necessary, the data will be kept for 5 years, or the period established by law for any action that may arise from the processing.

In the case of data that you send us a resume, it will be retained for 5 years from the date of the last update. After this period has elapsed without being updated, the data will be deleted, unless otherwise indicated.

What security measures do we apply to protect your data?

For the protection of the different types of data reflected in this privacy policy, Cannactiva S.L. will carry out all the necessary technical security measures to avoid its loss, manipulation, diffusion or alteration:

  • Confidentiality agreement on website employees and service providers.
  • Encryption of communications between the user’s device and Cannactiva S.L. servers.
  • Encryption of the information in the Cannactiva S.L. servers.
  • Other measures to prevent access to user data by third parties.
  • In those cases in which Cannactiva S.L. has service providers for the maintenance of the web site that are outside the European Union, these international transfers have been regularized in accordance with the commitment of Cannactiva S.L. with the protection, integrity and security of the personal data of the clients.

3. Legitimation

What is the legitimacy for the processing of your data?

The legitimacy for the processing of user data by Cannactiva S.L. to carry out the registration of the user on the website lies in the consent of the interested party, requested for the specific case.

For its part, the management of the contracting of products or services through the website, payment, invoicing and corresponding shipments is legitimized by the execution of the contract itself.

The processing of data for the sending of electronic bulletins (newsletter) with offers, promotions and news related to our website, commercial and/or promotional information, the elaboration of anonymous statistical reports on access habits and the activity developed by the users on the website and the elaboration of commercial profiles using data derived from the management of the products and services contracted with Cannactiva S.L., are based on the legitimate interest of Cannactiva S.L. to carry out these treatments in accordance with the regulations in force.

The consents obtained for the above purposes are independent, so the user may revoke one or more of them without affecting the others.

Likewise, the user’s information may be used to comply with the different legal obligations of Cannactiva S.L.

4. Data communication

To which recipients will your data be communicated?

All service providers of Cannactiva S.L. have a contract that protects personal information and restricts the use of any personal information in accordance with this policy. In case the communication of data is necessary, Cannactiva S.L. will only share the personal data strictly necessary for this purpose:

  • To the team responsible for shipments of orders and the marketing team of Cannactiva S.L., for services and for the development of commercial campaigns and promotions, as well as the collection of contact form data (name, surname, email, telephone and email provided).
  • To banks and financial institutions for the collection of the services offered through the QuickPay payment platform (see privacy policy).
  • To the carrier company for the shipment of orders, usually Nacex (see privacy policy) or UPS (see privacy policy). In the case of other companies, they always have their privacy policy on their website.
  • To the HubSpot email manager (see privacy policy) for sending newsletters, commercial communications, newsletters and implementation of campaigns.
  • To Instasent instant messaging manager (see privacy policy) for sending promotional SMS.
  • To the direct chat manager WhatsApp Business Chat widget (see privacy policy) for online chat.

5. Other data processed by Cannactiva S.L.

Within the commitment of Cannactiva S.L. with the privacy and protection of personal data, we inform you of other data processing that may be carried out, within the framework of the relationship with customers, specifically in relation to telephone customer services.

In this sense, Cannactiva S.L. will process your data in order to improve the quality of our services, as well as to manage the request made and provide, where appropriate, the services that have been requested. If you wish, you can contact us through the telephone numbers provided for this purpose, the legal basis for processing will be the adoption of pre-contractual measures or the development of the contractual relationship, as well as, in certain cases, your own consent.

6. User rights

What rights does the user or interested party have?

You may write to us at any time, free of charge, to exercise the following rights:

  • To revoke the consents granted.
  • Obtain confirmation as to whether or not Cannactiva S.L. is processing personal data concerning him/her.
  • Access to your personal data.
  • Rectify inaccurate or incomplete data.
  • Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • Obtain from Cannactiva S.L. the limitation of data processing when any of the conditions foreseen in the data protection regulations are met.
  • In certain circumstances and for reasons related to their particular situation to the processing of their data, data subjects may object to the processing of their data. Cannactiva S.L. will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
  • Obtain human intervention, to express their point of view and challenge the automated decisions adopted by Cannactiva S.L., if applicable.
  • Request the portability of your data.
  • Claim before the Spanish Data Protection Agency (www.agpd.es) when the interested party considers that Cannactiva S.L. has violated the rights that are recognized by the applicable regulations on data protection.

Privacy Policy: Contact

You can exercise all your rights by contacting us:

7. Confidentiality

The personal data collected through this website or through the different communications with the user will be treated with confidentiality, committing ourselves to keep them secret in accordance with the provisions of the applicable legislation.

8. Cookies: Usage, tracking tools, analysis and tracking data.

The Cannactiva S.L. website uses cookies to differentiate between different users of the website. This allows the User to have a better experience when visiting our Website, contributing to improve it.

What are cookies?

Cookies are small text files generated by the web pages you visit, which contain session data that may be useful later on in the web page. The data allows the website to maintain your information between pages, and also to analyze how you interact with the site.

The website of Cannactiva S.L. uses cookies generated and used by this website and some are “external cookies” that are generated on our website by third parties. They allow us to remember every part of your visits and purchases as you progress through the website, remember customer data and display the appropriate content according to your browsing habits, based on your selected options. It also helps us understand user behavior within our website, which means we can improve your experience through our website.

Cookies can only store text, usually always anonymous and encrypted. Cannactiva S.L. will never store any personal information in cookies. These cookies can only store information that is put in place by the browser, which is information that the user has entered into the browser or that which is included in the page request. Internet users are advised not to publish sensitive data, except when strictly necessary for a requested service. Cookies cannot execute code and cannot be used to access your computer. If a website encrypts cookie information, only the website can read the information.

Session cookies contain information that is used within your current browser session. These cookies are automatically deleted when you close your browser. Nothing is retained on your computer beyond the time you spend on the website. Persistent cookies are used to store information that is used between visits. This data enables websites to recognize that you are a regular customer and to react accordingly. Persistent cookies have an indefinite value over time.

Cookies are used by the website to maintain your session as you move through the site, collect information about your purchases and spending habits, once logged in. They are used to display relevant products within your future visits.

With Google Analytics we track customer interaction within the website. This gives us suggestions that allow us to improve the website and the products and services we offer and your preferences.

We also work with partners who create third-party cookies that are then used on other websites to advertise appropriately and relevantly based on your browsing history. These cookies do not store personal information, they only allow other websites to identify you and are based solely on your browsing history.

Web applications

The applications we use to collect cookies and obtain information from your user session and purchases are:

  • Siteground Hosting (see privacy policy)
  • Google Analytics and its services, including Google Analytics Ad Reporting Features, Google Analytics Demographics and Interest Reporting, and Google Analytics (Universal Analytics) with anonymized IP address (see terms of service)
  • Google Tag Manager and other Google services (see privacy policy)
  • Google Fonts (see privacy policy)
  • Matomo Analytics (see privacy policy)
  • WordPress Stat (see privacy policy)
  • HubSpot CRM (see privacy policy)
  • Hotjar surveys, Hotjar Recruit User Testers, Hotjar Poll & Survey widgets, Hotjar Heat Maps & Recordings, Hotjar Form Analysis & Conversion Funnels (view privacy policy)
  • Cloudflare and Cloudflare Bot Management (see privacy policy)
  • Trustpilot Automated Feedback Service (see privacy policy)

How to delete browser cookies

All Internet browsers allow you to limit the behavior of a cookie or disable cookies within your browser settings or options. The steps to do so are different for each browser:

Duty to provide information: Revision (LGT) of Article 22 of the LSSI

Service providers may use data storage and retrieval devices on recipients’ terminal equipment, provided that the recipients have given their consent after having been provided with clear and complete information on their use, in particular, on the purposes of data processing, in accordance with the provisions of Organic Law 15/1999, of December 13, 1999, on the Protection of Personal Data. Where technically possible and effective, the recipient’s consent to accept data processing may be provided through the use of appropriate browser settings or other applications. The foregoing shall not prevent the possible storage or access of a technical nature for the sole purpose of carrying out the transmission of a communication over an electronic communications network or, to the extent strictly necessary, for the provision of an information society service expressly requested by the recipient.

It will be understood that the user consents once the communication of this website that it uses cookies, if he/she decides to continue browsing it.

The User can obtain more detailed information about the use of cookies in our Cookies Policy.

Activities strictly necessary for the operation of this Application and the provision of the Service.

This Application uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or provision of the Service.

Third-party trackers

  • Protection against SPAM and bots
    This type of service analyzes the traffic of this Application, which may potentially contain Users’ Personal Data, to filter out from it unwanted parts of the traffic, messages and contents that are recognized as SPAM or to protect it from the activities of malicious bots.
    Cloudflare Bot Management (Cloudflare)
    Cloudflare Bot Management is a malicious bot protection and management service provided by Cloudflare.
    Personal Data processed: Application openings, number of sessions, number of times the Application is opened, city, clicks, zip code, Usage data, video views data, IP Address, session duration, status, session statistics, interaction events, touch events, tap events, page events, motion sensor events, custom events, touch events, search history, browsing history, language, application information, device information, browser information, scrolling interactions to a page, latitude (of city), longitude (of city), mouse movements, country, scroll position, province, Trackers, device logs, geographic region, operating systems, page views, and metropolitan area.
    Place of treatment: USA – Privacy policy.
    Duration of storage:
    • __cf_bm: 3 seconds
    • __cfruid: session length
    • cf_ob_info: 3 seconds
    • cf_use_ob: 3 seconds
    • cfmrk_cic: 3 months
  • Hosting and backend infrastructure
    This type of services are intended to host Data and files to enable this Application to function and be distributed, as well as to provide a ready-to-operate infrastructure to enable various functionalities or parts of this Application to be implemented.
    Some of the services listed below, if any, may operate through geographically distributed servers, making it difficult to determine the exact location where Personal Data is stored.
    SiteGround Hosting (SiteGround Hosting Ltd.)
    SiteGround Hosting is a hosting service provided by SiteGround Hosting Ltd.
    Personal Data processed: Usage Data, different kinds of Data, as specified in the Privacy Policy of the service and Trackers.
    Place of processing: United Kingdom – Privacy policy.

Other activities involving the use of Trackers

Experience

This Application uses Trackers to enhance the quality of the user experience and enable interaction with external content, networks and platforms.

  • Interactions with online polling platforms
    These types of services allow Users to interact with third-party online polling platforms directly from the pages of this Application.
    In the event that one of these services is installed, it is possible that even if Users do not use the service, it may collect Usage and Navigation Data relating to the pages on which they are installed.
    Hotjar Poll & Survey widgets (Hotjar Ltd.)
    Hotjar Poll & Survey widgets are services that allow interaction with the Hotjar platform provided by Hotjar Ltd.
    Hotjar executes generic Do Not Track requests. This means that your browser may instruct the Hotjar script not to collect any User Data. This configuration option is available in all major browsers. Access Hotjar’s opt-out link here.
    Personal Data processed: Usage Data, different kinds of Data and Trackers.
    Place of processing: Malta – Privacy PolicyOpt Out.
    Duration of storage:
    • _hjAbsoluteSessionInProgress: 30 minutes
    • _hjCachedUserAttributes: session duration
    • _hjClosedSurveyInvites: 1 year
    • hjDonePolls: 1 year
    • _hjFirstSeen: session duration
    • _hjIncludedInPageviewSample: 30 minutes
    • _hjIncludedInSessionSample: 30 minutes
    • _hjLocalStorageTest: session duration
    • hjMinimizedPolls: 1 year
    • _hjRecordingEnabled: session duration
    • _hjRecordingLastActivity: session duration
    • hjSession*: 30 minutes
    • _hjSessionRejected: session duration
    • _hjSessionResumed: session duration
    • _hjSessionTooLarge: 1 hour
    • _hjSessionUser*: 1 year
    • _hjShownFeedbackMessage: 1 year
    • _hjTLDTest: session length
    • _hjUserAttributesHash: session duration
    • _hjViewportId: session duration
    • hjid: 1 year
  • Interaction with data collection platforms and other third parties
    This type of service allows Users to interact with data collection platforms or other services directly from the pages of this Application in order to store and reuse data.
    In the event that one of these services is installed, it is possible that it may collect Usage and Navigation Data relating to the pages on which it is installed, even if Users do not actively use the service.
    Hotjar Recruit User Testers (Hotjar Ltd.)
    The Hotjar Recruit User Testers widget is a service to interact with the data collection platform provided by Hotjar Ltd.
    Hotjar executes generic Do Not Track requests. This means that your browser may instruct the Hotjar script not to collect any User Data. This configuration option is available in all major browsers. Access Hotjar’s opt-out link here.
    Personal Data processed: Usage Data, different kinds of Data and Trackers.
    Place of processing: Malta – Privacy PolicyOpt Out.
    Duration of storage:
    • _hjAbsoluteSessionInProgress: 30 minutes
    • _hjCachedUserAttributes: session duration
    • _hjClosedSurveyInvites: 1 year
    • hjDonePolls: 1 year
    • _hjFirstSeen: session duration
    • _hjIncludedInPageviewSample: 30 minutes
    • _hjIncludedInSessionSample: 30 minutes
    • _hjLocalStorageTest: session duration
    • hjMinimizedPolls: 1 year
    • _hjRecordingEnabled: session duration
    • _hjRecordingLastActivity: session duration
    • hjSession*: 30 minutes
    • _hjSessionRejected: session duration
    • _hjSessionResumed: session duration
    • _hjSessionTooLarge: 1 hour
    • _hjSessionUser*: 1 year
    • _hjShownFeedbackMessage: 1 year
    • _hjTLDTest: session length
    • _hjUserAttributesHash: session duration
    • _hjViewportId: session duration
    • hjid: 1 year
  • Display content from external platforms
    This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them.
    These types of services may collect web traffic data for the pages on which they are installed even if the User does not use them.
    YouTube Video Widget (Privacy Enhanced Mode) (Google LLC)
    YouTube is a video viewing service provided by Google LLC that allows this Application to incorporate such content into its own pages.
    This widget is configured in such a way to ensure that YouTube will not store information and cookies about the Users of this Application unless they play the video.
    Personal Data Processed: Usage Data, Universally Unique Identifier (UUID) and Trackers.
    Place of treatment: USA – Privacy policy.
    Google Fonts (Google LLC)
    Google Fonts is a font family visualization service provided by Google LLC that allows this Application to incorporate such content in its pages.
    Personal Data Processed: Usage Data and Trackers.
    Place of treatment: USA – Privacy policy.
    Font Awesome (Fonticons, Inc. )
    Font Awesome is a font family visualization service provided by Fonticons, Inc. which allows this Application to incorporate such content in its pages.
    Personal Data Processed: Usage Data and Trackers.
    Place of treatment: USA – Privacy policy.

Measurement

This Application uses Trackers to measure traffic and analyze User behavior in order to improve the Service.

  • Statistics
    The services contained in this section allow the Owner to monitor and analyze web traffic and may be used to track User behavior.
    WordPress Stats (Automattic Inc.)
    WordPress Stats is a statistics service provided by Automattic Inc.
    Personal Data processed: Usage and Tracking Data.
    Place of treatment: USA – Privacy policy.
    Duration of storage:
    • tk_tc: session duration
  • Google Analytics (Universal Analytics) (Google LLC)
    Google Analytics (Universal Analytics) is a web analytics service provided by Google LLC (“Google”). Google uses the Data collected to track and examine the use of this Application, to prepare reports on your activities and to share them with other Google services.
    Google may use the Data collected to contextualize and personalize the advertisements of its own advertising network.
    Personal Data processed: Usage and Tracking Data.
    Place of treatment: USA – Privacy PolicyOpt Out.
    Duration of storage:
    • AMP_TOKEN: 1 hour
    • _ga: 2 years
    • gac*: 3 months
    • _gat: 1 minute
    • _gid: 1 day
  • HubSpot Analytics (HubSpot, Inc.)
    HubSpot Analytics is a statistical service provided by HubSpot, Inc.
    Personal Data Processed: Usage Data and Trackers.
    Place of treatment: USA – Privacy Policy – Opt Out .
    Duration of storage:
    • __hs_gpc_banner_dismiss: 6 months
    • __hssc: 30 minutes
    • __hssrc: session duration
    • __hstc: 2 years
    • hubspotutk: 2 years
    • messagesUtk: 2 years
  • Hotjar Form Analysis & Conversion Funnels (Hotjar Ltd.)
    Hotjar is a statistics service provided by Hotjar Ltd.
    Hotjar allows “Do Not Track” requests. Hotjar executes generic Do Not Track requests. This means that your browser may instruct the Hotjar script not to collect any User Data. This configuration option is available in all major browsers. Access Hotjar’s opt-out link here.
    Personal Data Processed: Usage Data and Trackers.
    Place of processing: Malta – Privacy PolicyOpt Out.
    Duration of storage:
    • _hjAbsoluteSessionInProgress: 30 minutes
    • _hjCachedUserAttributes: session duration
    • _hjClosedSurveyInvites: 1 year
    • hjDonePolls: 1 year
    • _hjFirstSeen: session duration
    • _hjIncludedInPageviewSample: 30 minutes
    • _hjIncludedInSessionSample: 30 minutes
    • _hjLocalStorageTest: session duration
    • hjMinimizedPolls: 1 year
    • _hjRecordingEnabled: session duration
    • _hjRecordingLastActivity: session duration
    • hjSession*: 30 minutes
    • _hjSessionRejected: session duration
    • _hjSessionResumed: session duration
    • _hjSessionTooLarge: 1 hour
    • _hjSessionUser*: 1 year
    • _hjShownFeedbackMessage: 1 year
    • _hjTLDTest: session length
    • _hjUserAttributesHash: session duration
    • _hjViewportId: session duration
    • hjid: 1 year
  • Google Analytics 4 (Google Ireland Limited)
    Google Analytics 4 is a web analytics service provided by Google Ireland Limited (“Google”). Google uses the Data collected to track and examine the use of this Application, to prepare reports on your activities and to share them with other Google services.
    Google may use the Data collected to contextualize and personalize the advertisements of its own advertising network.
    In Google Analytics 4, IP addresses are used at the time of collection and then discarded before the Data is recorded in any data center or server. Users can obtain more information by consulting the official Google documentation.
    Personal Data processed: number of Users, Usage data, session statistics and Trackers.
    Place of processing: Ireland – Privacy PolicyOpt Out.
    Duration of storage:
    • _ga: 2 years
    • _ga_*: 2 years
  • Matomo Cloud (InnoCraft)
    Matomo Cloud is a statistics service provided by InnoCraft.
    Personal Data Processed: Trackers.
    Place of processing: New Zealand – Privacy policy.
    Google Analytics Ad Reporting Features (Google Ireland Limited)
    Google Analytics in this Application has Advertising Reporting Features enabled, which collects additional information from the DoubleClick cookie (web activity) and device advertising IDs (in-app activity). This allows the Data Controller to analyze specific behavioral and interest data (traffic data and User interaction data with advertising) and, if enabled, demographic data (age and gender information). Users may opt out of Google’s use of cookies in their Ads Settings.
    Personal Data processed: different kinds of Data, as specified in the Privacy Policy of the service, unique device identifiers for advertising (Google Advertising ID or IDFA, for example) and Trackers.
    Place of processing: Ireland – Privacy PolicyOpt Out.
    Duration of storage:
    • IDE: 2 years
    • _gcl_*: 3 months
    • test_cookie: 15 minutes
  • Google Analytics Demographics and Interest Reporting (Google Ireland Limited)
    Google Analytics Demographic and Interest Reporting is a Google advertising reporting feature that provides Demographic and Interest Data within Google Analytics for this Application (demographic data is defined as Age and Gender Data). Users may opt out of Google’s use of cookies in their Ads Settings.
    Personal Data processed: unique device identifiers for advertising (Google Advertising ID or IDFA, for example) and Trackers.
    Place of processing: Ireland – Privacy PolicyOpt Out.
    Duration of storage:
    • IDE: 2 years
    • _gcl_*: 3 months
    • test_cookie: 15 minutes
  • Heat mapping and session recording
    Heat mapping services are used to show the areas of this Application that Users interact with most frequently. This shows where the points of interest are located. These services make it possible to monitor and analyze web traffic, as well as to track User behavior.
    Some of these services may record the sessions and make them available for later visual playback.
    Hotjar Heat Maps & Recordings (Hotjar Ltd.)
    Hotjar is a heat mapping and session recording service provided by Hotjar Ltd.
    Hotjar executes generic Do Not Track requests. This means that your browser may instruct the Hotjar script not to collect any User Data. This configuration option is available in all major browsers. Access Hotjar’s opt-out link here.
    Personal Data processed: Usage Data, different kinds of Data, as specified in the Privacy Policy of the service and Trackers.
    Place of processing: Malta – Privacy PolicyOpt Out.
    Duration of storage:
    • _hjAbsoluteSessionInProgress: 30 minutes
    • _hjCachedUserAttributes: session duration
    • _hjClosedSurveyInvites: 1 year
    • hjDonePolls: 1 year
    • _hjFirstSeen: session duration
    • _hjIncludedInPageviewSample: 30 minutes
    • _hjIncludedInSessionSample: 30 minutes
    • _hjLocalStorageTest: session duration
    • _hjLocalStorageTest: session duration
    • hjMinimizedPolls: 1 year
    • _hjRecordingEnabled: session duration
    • _hjRecordingLastActivity: session duration
    • hjSession*: 30 minutes
    • _hjSessionRejected: session duration
    • _hjSessionResumed: session duration
    • _hjSessionTooLarge: 1 hour
    • _hjSessionUser*: 1 year
    • _hjShownFeedbackMessage: 1 year
    • _hjTLDTest: session length
    • _hjUserAttributesHash: session duration
    • _hjViewportId: session duration
    • hjid: 1 year
  • Anonymized statistics services
    The services listed in this section allow the Holder, through the use of third party Trackers, to produce and manage statistics in an anonymized form.
    Google Analytics (Universal Analytics) with anonymized IP address (Google Ireland Limited)
    Google Analytics (Universal Analytics) is a web analytics service provided by Google Ireland Limited (“Google”). Google uses the Data collected to track and examine the use of this Application to prepare reports of your activities and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the advertisements of its own advertising network.
    This Google Analytics integration anonymizes your IP address. It works by abbreviating IP addresses in the member states of the European Union or in other member states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA for shortening.
    Personal Data Processed: Usage Data and Trackers.
    Place of processing: Ireland – Privacy PolicyOpt Out.
    Duration of storage:
    • AMP_TOKEN: 1 hour
    • _ga: 2 years
    • gac*: 3 months
    • _gat: 1 minute
    • _gid: 1 day
  • Statistical services directly managed by this Application
    The services listed in this section allow the Owner to compile and manage statistics through the use of Origin Trackers.
    Matomo (self-hosted) (this Application)
    Matomo is a statistical software used by this Application to analyze data directly and without the intervention of third parties.
    Personal Data Processed: Usage Data, IP Address and Trackers.
    Duration of storage:
    • _pk_cvar*: 30 minutes
    • _pk_hsr*: 30 minutes
    • _pk_id*: 2 years
    • _pk_ref*: 7 months
    • _pk_ses*: 30 minutes
    • _pk_testcookie*: session length

Marketing

This Application uses Trackers to provide personalized promotional content based on User behavior and to manage, facilitate and track advertisements.

  • Contact management and message sending
    This type of service allows the management of a database of e-mail addresses, telephone numbers or other contact information to communicate with the User.
    These services may also collect data regarding the date and time the User viewed the message, as well as the User’s interactions with the message, such as clicking on links embedded in the message.
    HubSpot Email (HubSpot, Inc.)
    HubSpot Email is an email management and messaging service provided by HubSpot, Inc.
    Personal Data processed: Usage data, e-mail address and Trackers.
    Place of treatment: USA – Privacy policy.
    Duration of storage:
    • __hs_gpc_banner_dismiss: 6 months
  • Meta Pixel (Meta Platforms, Inc.)
    Meta Pixel is an analytics and advertising service provided by Meta Platforms, Inc. (formerly known as Facebook, Inc.).
    Personal Data processed: Usage data, IP address, browser and device information, and Trackers.
    Place of treatment: USA – Privacy policy.
    Duration of storage:
    • fbp: 3 months
    • fbc: 2 years

How to manage preferences and grant or revoke consent

There are several ways to manage preferences related to Trackers and to grant or revoke consent, where applicable:

Users will be able to manage preferences related to Trackers directly from the settings of their own devices, for example, by preventing the use or storage of Trackers.

In addition, provided that use of the Trackers is based on consent, Users may provide or revoke such consent by setting their preferences within the cookie notice or by updating such preferences as they wish through the applicable consent preferences privacy widget, if any.

It is also possible to delete previously stored Trackers, including those used to remember the User’s initial consent preferences, through the corresponding browser or device functionalities.

Clearing the browsing history may delete other Trackers from the browser’s local memory.

As for third party Trackers, Users may manage their preferences through the related opt-out link (where one exists), by using the means indicated in the third party’s privacy policy or by contacting the third party.

Tracker configuration localization

For example, Users may find information on how to manage Cookies in the most frequently used browsers at the following addresses:

Users will also be able to manage certain categories of Trackers used in mobile applications by disabling them through the relevant device settings, such as the device’s advertising settings for mobile devices or tracking settings in general (Users may open the device settings and look for the relevant option).

How to disable interest-based advertising

Without limiting the foregoing, Users are hereby informed that they may follow the instructions provided by YourOnlineChoices (EU and UK), the Network Advertising Initiative (USA) and the Digital Advertising Alliance (USA), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most advertising tools. The Proprietor therefore recommends that the User use these resources in addition to the information provided herein.

The Digital Advertising Alliance offers an application called AppChoices that helps Users control interest-based advertising in mobile applications.

Consequences of not allowing the use of Trackers

Users are free to decide whether or not to allow the use of Trackers. However, it should be noted that the Trackers help this Application to provide Users with a better experience and advanced functionalities (in line with the purposes stated herein). Therefore, if the User decides to block the use of the Trackers, the Holder may not be able to provide the related features.

9. Privacy Policy Update

This Privacy Policy may need to be updated. For this reason, it is necessary for the user to review this policy periodically and, if possible, each time he/she accesses the website in order to be adequately informed about the type of information collected and its treatment. Notwithstanding the foregoing, the user will be informed of any changes to this privacy policy that affect the processing of their personal data.


Contact

If you have any doubt, question, question, suggestion, comment… Contact us. Cannactiva is a young company with a team full of enthusiasm and desire to work. Our priority is the satisfaction and trust of our customers. If you have any questions about the privacy policy and/or want to request any information and/or send communications and/or submit corrections and/or comments about sales, orders, products, payments and shipments, you can do so through these channels:

Thank you very much!

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