Cannactiva Privacy and Cookie Policy

Last update: November 6, 2023

Introduction

At Cannactiva we value the security of our users and customers and we are committed to defending their rights, and therefore their privacy. We want you to feel safe while enjoying your visit to our website and our services. Therefore, in our privacy policy you will find how we treat and protect the personal information of all the people who are related to Cannactiva S.L.

In accordance with the provisions of EU Regulation 2016/679, of the European Parliament and of the Council of 27 April 2016. (RGPD) and the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, Cannactiva S.L., informs you that, by accepting this Privacy Policy, you give your informed, express, free and unequivocal consent for the data you provide to be processed by Cannactiva S.L., as data controller, and on which the security, technical and organizational measures provided in the current regulations are applied.

You should be aware that these policies shall be governed by Spanish law, which shall be applicable in all matters not provided for in these policies in terms of interpretation, validity and execution.

The translated versions of Cannactiva’s legal contracts and policies are provided solely for the user’s understanding of the English versions. The translations of the legal agreements do not establish any legal link, so they shall not replace the original Spanish versions, nor shall they be valid. In case of conflict or dispute, this contractual relationship shall be governed by the Spanish versions of the agreements and policies, and they shall prevail over the versions in other languages.

1. Data Controller

Who is responsible for the processing of your data?

  • Company name: CANNACTIVA S.L.
  • Registered office: Calle Calabria 149, Entlo. 1, 08015 Barcelona (Spain)
  • CIF: B67233593 / VAT: ESB67233593
  • Telephone: 932 20 48 98 (business hours: weekdays from 11 a.m. to 6 p.m.)
  • E-mail: info@cannactiva.com

2. Purpose of processing and categories of data processed

What categories of data do we process?

Depending on the website, Cannactiva S.L. treats the following categories of data:

Identifying data

  • First name, last name, mailing address, e-mail address, zip code, telephone numbers.
  • Encrypted user identification codes or keys.
  • Commercial information data, such as purchase history on the website.
  • Transactional data, such as products and services ordered, financial data and payment methods.

The personal data requested are mandatory, so the refusal to provide them will make it impossible to carry out the contracted services.

In the event that the user provides data of third parties, he/she declares that he/she has their consent and undertakes to provide them with the information contained in this clause, exempting Cannactiva S.L. from any responsibility in this regard. However, Cannactiva S.L. will be able to carry out the verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations. In particular, persons under eighteen (18) years of age may not access the website or make purchases, even with the authorization of legal guardians. Therefore, Cannactiva will not collect, in any case, data of persons who are minors.

The data that in the forms provided by Cannactiva S.L. through the web site are marked with an asterisk (*), will be necessary to comply with the established contractual or legal purposes. Therefore, if the user does not provide them, it will not be impossible to register on the website or fulfill your request.

For what purpose and for how long will we process your personal data?

Cannactiva S.L., will process the user’s data, manually and/or automatically, for the following specific purposes:

  • To manage your registration as a user on the online website owned by Cannactiva S.L. (hereinafter, the “website”). However, in any case the user must verify and validate his registration on the website by entering his user name and password by consent.
  • Manage the contracting of the products and/or services you make through the website, as well as the corresponding invoicing and delivery.
  • Periodically send communications via email, post, telephone and/or SMS, with offers, promotions and news related to our online website, unless otherwise indicated or the user opposes or revokes their consent.
  • Periodically send commercial and/or promotional information related to the sector of the products and services contracted through the website and of added value for end users, unless otherwise indicated or the user objects or revokes their consent.
  • Only in the case that the user has checked the corresponding box, Cannactiva will be able to elaborate a commercial profile using the information provided by third parties and will be able to offer products and services according to your interests, as well as to improve your user experience, being able to make automated decisions based on your preferences or personal interests, reliability or behavior, products purchased, etc. Based on the above, Cannactiva S.L. will be able to make you specific offers, as well as send you commercial communications adapted to your profile. In any case, the user may object or revoke his consent at any time.
  • Comply with legally established obligations, as well as verify compliance with contractual obligations, including fraud prevention.

How long do we keep your data?

Cannactiva S.L. will keep the personal data of the users only for the time necessary to carry out the purposes for which they were collected, as long as they do not revoke the consents granted. Subsequently, if necessary, the data will be kept for 5 years, or the period established by law for any action that may arise from the processing.

In the case of data that you send us a resume, it will be retained for 5 years from the date of the last update. After this period has elapsed without being updated, the data will be deleted, unless otherwise indicated.

What security measures do we apply to protect your data?

For the protection of the different types of data reflected in this privacy policy, Cannactiva S.L. will carry out all the necessary technical security measures to avoid its loss, manipulation, diffusion or alteration:

  • Confidentiality agreement on website employees and service providers.
  • Encryption of communications between the user’s device and Cannactiva S.L. servers.
  • Encryption of the information in the Cannactiva S.L. servers.
  • Other measures to prevent access to user data by third parties.
  • In those cases in which Cannactiva S.L. has service providers for the maintenance of the web site that are outside the European Union, these international transfers have been regularized in accordance with the commitment of Cannactiva S.L. with the protection, integrity and security of the personal data of the clients.

3. Legitimation

What is the legitimacy for the processing of your data?

The legitimacy for the processing of user data by Cannactiva S.L. to carry out the registration of the user on the website lies in the consent of the interested party, requested for the specific case.

For its part, the management of the contracting of products or services through the website, payment, invoicing and corresponding shipments is legitimized by the execution of the contract itself.

The processing of data for the sending of electronic bulletins (newsletter) with offers, promotions and news related to our website, commercial and/or promotional information, the elaboration of anonymous statistical reports on access habits and the activity developed by the users on the website and the elaboration of commercial profiles using data derived from the management of the products and services contracted with Cannactiva S.L., are based on the legitimate interest of Cannactiva S.L. to carry out these treatments in accordance with the regulations in force.

The consents obtained for the above purposes are independent, so the user may revoke one or more of them without affecting the others.

Likewise, the user’s information may be used to comply with the different legal obligations of Cannactiva S.L.

4. Data communication

To which recipients will your data be communicated?

All service providers of Cannactiva S.L. have a contract that protects personal information and restricts the use of any personal information in accordance with this policy. In case the communication of data is necessary, Cannactiva S.L. will only share the personal data strictly necessary for this purpose:

  • To the team responsible for shipments of orders and the marketing team of Cannactiva S.L., for services and for the development of commercial campaigns and promotions, as well as the collection of contact form data (name, surname, email, telephone and email provided).
  • To banks and financial institutions for the collection of the services offered through the QuickPay payment platform (see privacy policy).
  • To the carrier company for the shipment of orders, usually Nacex (see privacy policy) or UPS (see privacy policy). In the case of other companies, they always have their privacy policy on their website.
  • To the HubSpot email manager (see privacy policy) for sending newsletters, commercial communications, newsletters and implementation of campaigns.
  • To Instasent instant messaging manager (see privacy policy) for sending promotional SMS.
  • To the direct chat manager WhatsApp Business Chat widget (see privacy policy) for online chat.

5. Other data processed by Cannactiva S.L.

Within the commitment of Cannactiva S.L. with the privacy and protection of personal data, we inform you of other data processing that may be carried out, within the framework of the relationship with customers, specifically in relation to telephone customer services.

In this sense, Cannactiva S.L. will process your data in order to improve the quality of our services, as well as to manage the request made and provide, where appropriate, the services that have been requested. If you wish, you can contact us through the telephone numbers provided for this purpose, the legal basis for processing will be the adoption of pre-contractual measures or the development of the contractual relationship, as well as, in certain cases, your own consent.

6. User rights

What rights does the user or interested party have?

You may write to us at any time, free of charge, to exercise the following rights:

  • To revoke the consents granted.
  • Obtain confirmation as to whether or not Cannactiva S.L. is processing personal data concerning him/her.
  • Access to your personal data.
  • Rectify inaccurate or incomplete data.
  • Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • Obtain from Cannactiva S.L. the limitation of data processing when any of the conditions foreseen in the data protection regulations are met.
  • In certain circumstances and for reasons related to their particular situation to the processing of their data, data subjects may object to the processing of their data. Cannactiva S.L. will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
  • Obtain human intervention, to express their point of view and challenge the automated decisions adopted by Cannactiva S.L., if applicable.
  • Request the portability of your data.
  • Claim before the Spanish Data Protection Agency (www.agpd.es) when the interested party considers that Cannactiva S.L. has violated the rights that are recognized by the applicable regulations on data protection.

Privacy Policy: Contact

You can exercise all your rights by contacting us:

7. Confidentiality

The personal data collected through this website or through the different communications with the user will be treated with confidentiality, committing ourselves to keep them secret in accordance with the provisions of the applicable legislation.

8. Cookies: Usage, tracking tools, analysis and tracking data.

The Cannactiva S.L. website uses cookies to differentiate between different users of the website. This allows the User to have a better experience when visiting our Website, contributing to improve it.

What are cookies?

Cookies are small text files generated by the web pages you visit, which contain session data that may be useful later on in the web page. The data allows the website to maintain your information between pages, and also to analyze how you interact with the site.

The website of Cannactiva S.L. uses cookies generated and used by this website and some are “external cookies” that are generated on our website by third parties. They allow us to remember every part of your visits and purchases as you progress through the website, remember customer data and display the appropriate content according to your browsing habits, based on your selected options. It also helps us understand user behavior within our website, which means we can improve your experience through our website.

Cookies can only store text, usually always anonymous and encrypted. Cannactiva S.L. will never store any personal information in cookies.

Cookies are secure in that they can only store information that is put in place by the browser, which is information that the user has entered into the browser or that which is included in the page request. You cannot execute the code and it cannot be used to access your computer. If a website encrypts cookie information, only the website can read the information.

Session cookies contain information that is used within your current browser session. These cookies are automatically deleted when you close your browser. Nothing is retained on your computer beyond the time you spend on the website. Persistent cookies are used to store information that is used between visits. This data enables websites to recognize that you are a regular customer and to react accordingly. Persistent cookies have an indefinite value over time.

Cookies are used by the website to maintain your session as you move through the site, collect information about your purchases and spending habits, once logged in. They are used to display relevant products within your future visits.

With Google Analytics we track customer interaction within the website. This gives us suggestions that allow us to improve the website and the products and services we offer and your preferences.

We also work with partners who create third-party cookies that are then used on other websites to advertise appropriately and relevantly based on your browsing history. These cookies do not store personal information, they only allow other websites to identify you and are based solely on your browsing history.

Web applications

The applications we use to collect cookies and obtain information from your user session and purchases are:

  • Siteground Hosting (see privacy policy)
  • Google Analytics and its services, including Google Analytics Ad Reporting Features, Google Analytics Demographics and Interest Reporting, and Google Analytics (Universal Analytics) with anonymized IP address (see terms of service)
  • Google Tag Manager and other Google services (see privacy policy)
  • Google Fonts (see privacy policy)
  • Matomo Analytics (see privacy policy)
  • WordPress Stat (see privacy policy)
  • HubSpot CRM (see privacy policy)
  • Hotjar surveys, Hotjar Recruit User Testers, Hotjar Poll & Survey widgets, Hotjar Heat Maps & Recordings, Hotjar Form Analysis & Conversion Funnels (view privacy policy)
  • Cloudflare and Cloudflare Bot Management (see privacy policy)
  • Trustpilot Automated Feedback Service (see privacy policy)

How to delete browser cookies

All Internet browsers allow you to limit the behavior of a cookie or disable cookies within your browser settings or options. The steps to do so are different for each browser:

Duty to provide information: Revision (LGT) of Article 22 of the LSSI

Service providers may use data storage and retrieval devices on recipients’ terminal equipment, provided that the recipients have given their consent after having been provided with clear and complete information on their use, in particular, on the purposes of data processing, in accordance with the provisions of Organic Law 15/1999, of December 13, 1999, on the Protection of Personal Data. Where technically possible and effective, the recipient’s consent to accept data processing may be provided through the use of appropriate browser settings or other applications. The foregoing shall not prevent the possible storage or access of a technical nature for the sole purpose of carrying out the transmission of a communication over an electronic communications network or, to the extent strictly necessary, for the provision of an information society service expressly requested by the recipient.

It will be understood that the user consents once the communication of this website that it uses cookies, if he/she decides to continue browsing it.

The User can obtain more detailed information about the use of cookies in our Cookies Policy.

Activities strictly necessary for the operation of this Application and the provision of the Service.

This Application uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or provision of the Service.

Third-party trackers

  • Protección contra SPAM y bots
    Este tipo de servicio analiza el tráfico de esta Aplicación, que puede potencialmente contener los Datos Personales de los Usuarios, para filtrar de este las partes del tráfico no deseadas, los mensajes y contenidos que se reconocen como SPAM o para protegerlo de las actividades de los bots maliciosos.
    Cloudflare Bot Management (Cloudflare)
    Cloudflare Bot Management es un servicio de protección y gestión de bots maliciosos prestado por Cloudflare.
    Datos Personales tratados: aperturas de la aplicación, cantidad de sesiones, cantidad de veces que se abre la Aplicación, ciudad, clics, código postal, Datos de uso, datos de visualizaciones de video, Dirección IP, duración de la sesión, estado, estadísticas de sesión, eventos de interacción, eventos de pulsación, eventos de página, eventos del sensor de movimiento, eventos personalizados, eventos táctiles, historial de búsqueda, historial de navegación, idioma, información de la aplicación, información del dispositivo, información del navegador, interacciones de desplazamiento a una página, latitud (de la ciudad), longitud (de la ciudad), movimientos de ratón, país, posición de desplazamiento, provincia, Rastreadores, registros del dispositivo, región geográfica, sistemas operativos, visitas a la página y área metropolitana.
    Lugar de tratamiento: EE.UU. – Política de privacidad.
    Duración del almacenamiento:
    • __cf_bm: 3 seconds
    • __cfruid: session length
    • cf_ob_info: 3 seconds
    • cf_use_ob: 3 seconds
    • cfmrk_cic: 3 months
  • Hosting and backend infrastructure
    This type of services are intended to host Data and files to enable this Application to function and be distributed, as well as to provide a ready-to-operate infrastructure to enable various functionalities or parts of this Application to be implemented.
    Some of the services listed below, if any, may operate through geographically distributed servers, making it difficult to determine the exact location where Personal Data is stored.
    SiteGround Hosting (SiteGround Hosting Ltd.)
    SiteGround Hosting is a hosting service provided by SiteGround Hosting Ltd.
    Personal Data processed: Usage Data, different kinds of Data, as specified in the Privacy Policy of the service and Trackers.
    Place of processing: United Kingdom – Privacy policy.

Other activities involving the use of Trackers

Experience

This Application uses Trackers to enhance the quality of the user experience and enable interaction with external content, networks and platforms.

  • Interacciones con las plataformas de sondeos online
    Este tipo de servicios permiten a los Usuarios interactuar con plataformas de sondeos online de terceros directamente desde las páginas de esta Aplicación.
    En caso de que se instale uno de estos servicios, es posible que aunque los Usuarios no utilicen el servicio, éste recoja Datos de Uso y navegación relativos a las páginas en las que estén instalados.
    Hotjar Poll & Survey widgets (Hotjar Ltd.)
    Los widgets Hotjar Poll & Survey son servicios que permiten la interacción con la plataforma Hotjar proporcionados por Hotjar Ltd.
    Hotjar ejecuta las solicitudes genéricas de No Hacer Seguimiento (“Do Not Track”). Esto significa que su navegador puede indicar al script de Hotjar que no recoja ningún Dato del Usuario. Esta opción de configuración está disponible en los principales navegadores. Accede al enlace de exclusión (opt-out) de Hotjar aquí.
    Datos Personales tratados: Datos de uso, distintas clases de Datos y Rastreadores.
    Lugar de tratamiento: Malta – Política de privacidadOpt Out.
    Duración del almacenamiento:
    • _hjAbsoluteSessionInProgress: 30 minutes
    • _hjCachedUserAttributes: session duration
    • _hjClosedSurveyInvites: 1 year
    • hjDonePolls: 1 year
    • _hjFirstSeen: session duration
    • _hjIncludedInPageviewSample: 30 minutes
    • _hjIncludedInSessionSample: 30 minutes
    • _hjLocalStorageTest: session duration
    • hjMinimizedPolls: 1 year
    • _hjRecordingEnabled: session duration
    • _hjRecordingLastActivity: session duration
    • hjSession*: 30 minutes
    • _hjSessionRejected: session duration
    • _hjSessionResumed: session duration
    • _hjSessionTooLarge: 1 hour
    • _hjSessionUser*: 1 year
    • _hjShownFeedbackMessage: 1 year
    • _hjTLDTest: session length
    • _hjUserAttributesHash: session duration
    • _hjViewportId: session duration
    • hjid: 1 year
  • Interacción con plataformas de recogida de datos y otros terceros
    Este tipo de servicios permite a los Usuarios interactuar con plataformas de recogida de datos u otros servicios directamente desde las páginas de esta Aplicación con el fin de almacenar y reutilizar datos.
    En caso de que se instale uno de estos servicios, es posible que este recoja Datos de Uso y de navegación relativos a las páginas en las que esté instalado, aunque los Usuarios no utilicen activamente el servicio.
    Hotjar Recruit User Testers (Hotjar Ltd.)
    El widget Hotjar Recruit User Testers es un servicio para interactuar con la plataforma de recogida de datos proporcionada por Hotjar Ltd.
    Hotjar ejecuta las solicitudes genéricas de No Hacer Seguimiento (“Do Not Track”). Esto significa que su navegador puede indicar al script de Hotjar que no recoja ningún Dato del Usuario. Esta opción de configuración está disponible en los principales navegadores. Accede al enlace de exclusión (opt-out) de Hotjar aquí.
    Datos Personales tratados: Datos de uso, distintas clases de Datos y Rastreadores.
    Lugar de tratamiento: Malta – Política de privacidadOpt Out.
    Duración del almacenamiento:
    • _hjAbsoluteSessionInProgress: 30 minutes
    • _hjCachedUserAttributes: session duration
    • _hjClosedSurveyInvites: 1 year
    • hjDonePolls: 1 year
    • _hjFirstSeen: session duration
    • _hjIncludedInPageviewSample: 30 minutes
    • _hjIncludedInSessionSample: 30 minutes
    • _hjLocalStorageTest: session duration
    • hjMinimizedPolls: 1 year
    • _hjRecordingEnabled: session duration
    • _hjRecordingLastActivity: session duration
    • hjSession*: 30 minutes
    • _hjSessionRejected: session duration
    • _hjSessionResumed: session duration
    • _hjSessionTooLarge: 1 hour
    • _hjSessionUser*: 1 year
    • _hjShownFeedbackMessage: 1 year
    • _hjTLDTest: session length
    • _hjUserAttributesHash: session duration
    • _hjViewportId: session duration
    • hjid: 1 year
  • Display content from external platforms
    This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them.
    These types of services may collect web traffic data for the pages on which they are installed even if the User does not use them.
    YouTube Video Widget (Privacy Enhanced Mode) (Google LLC)
    YouTube is a video viewing service provided by Google LLC that allows this Application to incorporate such content into its own pages.
    This widget is configured in such a way to ensure that YouTube will not store information and cookies about the Users of this Application unless they play the video.
    Personal Data Processed: Usage Data, Universally Unique Identifier (UUID) and Trackers.
    Place of treatment: USA – Privacy policy.
    Google Fonts (Google LLC)
    Google Fonts is a font family visualization service provided by Google LLC that allows this Application to incorporate such content in its pages.
    Personal Data Processed: Usage Data and Trackers.
    Place of treatment: USA – Privacy policy.
    Font Awesome (Fonticons, Inc. )
    Font Awesome is a font family visualization service provided by Fonticons, Inc. which allows this Application to incorporate such content in its pages.
    Personal Data Processed: Usage Data and Trackers.
    Place of treatment: USA – Privacy policy.

Measurement

This Application uses Trackers to measure traffic and analyze User behavior in order to improve the Service.

  • Estadísticas
    Los servicios contenidos en esta sección permiten al Titular monitorizar y analizar el tráfico web y pueden ser utilizados para rastrear el comportamiento del Usuario.
    WordPress Stats (Automattic Inc.)
    WordPress Stats es un servicio de estadísticas prestado por Automattic Inc.
    Datos Personales tratados: Datos de uso y Rastreador.
    Lugar de tratamiento: EE.UU. – Política de privacidad.
    Duración del almacenamiento:
    • tk_tc: session duration
  • Google Analytics (Universal Analytics) (Google LLC)
    Google Analytics (Universal Analytics) es un servicio de análisis web prestado por Google LLC (“Google”). Google utiliza los Datos recogidos para rastrear y examinar el uso de esta Aplicación, para preparar informes de sus actividades y compartirlos con otros servicios de Google.
    Google puede utilizar los Datos recogidos para contextualizar y personalizar los anuncios de su propia red de publicidad.
    Datos Personales tratados: Datos de uso y Rastreador.
    Lugar de tratamiento: EE.UU. – Política de privacidadOpt Out.
    Duración del almacenamiento:
    • AMP_TOKEN: 1 hour
    • _ga: 2 years
    • gac*: 3 months
    • _gat: 1 minute
    • _gid: 1 day
  • HubSpot Analytics (HubSpot, Inc.)
    HubSpot Analytics es un servicio de estadísticas prestado por HubSpot, Inc.
    Datos Personales tratados: Datos de uso y Rastreadores.
    Lugar de tratamiento: EE.UU. – Política de privacidad – Opt Out .
    Duración del almacenamiento:
    • __hs_gpc_banner_dismiss: 6 months
    • __hssc: 30 minutes
    • __hssrc: session duration
    • __hstc: 2 years
    • hubspotutk: 2 years
    • messagesUtk: 2 years
  • Hotjar Form Analysis & Conversion Funnels (Hotjar Ltd.)
    Hotjar es un servicio de estadísticas prestado por Hotjar Ltd.
    Hotjar permite solicitudes “Do Not Track”. Hotjar ejecuta las solicitudes genéricas de No Hacer Seguimiento (“Do Not Track”). Esto significa que su navegador puede indicar al script de Hotjar que no recoja ningún Dato del Usuario. Esta opción de configuración está disponible en los principales navegadores. Accede al enlace de exclusión (opt-out) de Hotjar aquí.
    Datos Personales tratados: Datos de uso y Rastreadores.
    Lugar de tratamiento: Malta – Política de privacidadOpt Out.
    Duración del almacenamiento:
    • _hjAbsoluteSessionInProgress: 30 minutes
    • _hjCachedUserAttributes: session duration
    • _hjClosedSurveyInvites: 1 year
    • hjDonePolls: 1 year
    • _hjFirstSeen: session duration
    • _hjIncludedInPageviewSample: 30 minutes
    • _hjIncludedInSessionSample: 30 minutes
    • _hjLocalStorageTest: session duration
    • hjMinimizedPolls: 1 year
    • _hjRecordingEnabled: session duration
    • _hjRecordingLastActivity: session duration
    • hjSession*: 30 minutes
    • _hjSessionRejected: session duration
    • _hjSessionResumed: session duration
    • _hjSessionTooLarge: 1 hour
    • _hjSessionUser*: 1 year
    • _hjShownFeedbackMessage: 1 year
    • _hjTLDTest: session length
    • _hjUserAttributesHash: session duration
    • _hjViewportId: session duration
    • hjid: 1 year
  • Google Analytics 4 (Google Ireland Limited)
    Google Analytics 4 es un servicio de análisis web prestado por Google Ireland Limited (“Google”). Google utiliza los Datos recogidos para rastrear y examinar el uso de esta Aplicación, para preparar informes de sus actividades y compartirlos con otros servicios de Google.
    Google puede utilizar los Datos recogidos para contextualizar y personalizar los anuncios de su propia red de publicidad.
    En Google Analytics 4, las direcciones IP se usan en el momento de la recogida y luego se descartan antes de que los Datos se registren en cualquier centro de datos o servidor. Los Usuarios pueden obtener más información consultando la documentación oficial de Google.
    Datos Personales tratados: cantidad de Usuarios, Datos de uso, estadísticas de sesión y Rastreadores.
    Lugar de tratamiento: Irlanda – Política de privacidadOpt Out.
    Duración del almacenamiento:
    • _ga: 2 years
    • _ga_*: 2 years
  • Matomo Cloud (InnoCraft)
    Matomo Cloud es un servicio de estadísticas prestado por InnoCraft.
    Datos Personales tratados: Rastreadores.
    Lugar de tratamiento: Nueva Zelanda – Política de privacidad.
    Funciones de Informes Publicitarios de Google Analytics (Google Ireland Limited)
    Google Analytics en esta Aplicación tiene activadas las Funciones de Informes Publicitarios, que recogen información adicional de la cookie DoubleClick (actividad web) y las IDs de publicidad del dispositivo (actividad en la aplicación). Esto permite al Titular analizar Datos específicos de comportamiento e intereses (Datos de tráfico y Datos de interacción de los Usuarios con la publicidad) y, si están habilitados, Datos demográficos (información sobre edad y género). Los Usuarios pueden inhabilitar el uso de las cookies por parte de Google en su Configuración de anuncios.
    Datos Personales tratados: distintas clases de Datos, según se especifica en la Política de Privacidad del servicio, identificadores únicos de dispositivo para publicidad (ID de publicidad de Google o IDFA, por ejemplo) y Rastreadores.
    Lugar de tratamiento: Irlanda – Política de privacidadOpt Out.
    Duración del almacenamiento:
    • IDE: 2 years
    • _gcl_*: 3 months
    • test_cookie: 15 minutes
  • Informes de datos demográficos y de intereses de Google Analytics (Google Ireland Limited)
    Informes de datos demográficos y de intereses de Google Analytics es una función de elaboración de informes publicitarios de Google que facilita Datos demográficos y de intereses dentro de Google Analytics para esta Aplicación (se entiende por datos demográficos los Datos sobre edad y género). Los Usuarios pueden inhabilitar el uso de las cookies por parte de Google en su Configuración de anuncios.
    Datos Personales tratados: identificadores únicos de dispositivo para publicidad (ID de publicidad de Google o IDFA, por ejemplo) y Rastreadores.
    Lugar de tratamiento: Irlanda – Política de privacidadOpt Out.
    Duración del almacenamiento:
    • IDE: 2 years
    • _gcl_*: 3 months
    • test_cookie: 15 minutes
  • Heat mapping y grabación de sesiones
    Los servicios de heat mapping se utilizan para mostrar las áreas de esta Aplicación con las que los Usuarios interactúan con más frecuencia. Esto muestra dónde se encuentran los puntos de interés. Estos servicios permiten monitorizar y analizar el tráfico web, así como hacer un seguimiento del comportamiento de los Usuarios.
    Es posible que algunos de estos servicios graben las sesiones y que estén disponibles para su reproducción visual posterior.
    Hotjar Heat Maps & Recordings (Hotjar Ltd.)
    Hotjar es un servicio de heat mapping y de grabación de sesiones prestado por Hotjar Ltd.
    Hotjar ejecuta las solicitudes genéricas de No Hacer Seguimiento (“Do Not Track”). Esto significa que su navegador puede indicar al script de Hotjar que no recoja ningún Dato del Usuario. Esta opción de configuración está disponible en los principales navegadores. Accede al enlace de exclusión (opt-out) de Hotjar aquí.
    Datos Personales tratados: Datos de uso, distintas clases de Datos, según se especifica en la Política de Privacidad del servicio y Rastreadores.
    Lugar de tratamiento: Malta – Política de privacidadOpt Out.
    Duración del almacenamiento:
    • _hjAbsoluteSessionInProgress: 30 minutes
    • _hjCachedUserAttributes: session duration
    • _hjClosedSurveyInvites: 1 year
    • hjDonePolls: 1 year
    • _hjFirstSeen: session duration
    • _hjIncludedInPageviewSample: 30 minutes
    • _hjIncludedInSessionSample: 30 minutes
    • _hjLocalStorageTest: session duration
    • _hjLocalStorageTest: session duration
    • hjMinimizedPolls: 1 year
    • _hjRecordingEnabled: session duration
    • _hjRecordingLastActivity: session duration
    • hjSession*: 30 minutes
    • _hjSessionRejected: session duration
    • _hjSessionResumed: session duration
    • _hjSessionTooLarge: 1 hour
    • _hjSessionUser*: 1 year
    • _hjShownFeedbackMessage: 1 year
    • _hjTLDTest: session length
    • _hjUserAttributesHash: session duration
    • _hjViewportId: session duration
    • hjid: 1 year
  • Servicios de estadísticas anonimizadas
    Los servicios que aparecen en esta sección permiten al Titular, mediante el uso de Rastreadores de terceros, elaborar y gestionar estadísticas de forma anonimizada.
    Google Analytics (Universal Analytics) con dirección IP anonimizada (Google Ireland Limited)
    Google Analytics (Universal Analytics) es un servicio de análisis web prestado por Google Ireland Limited (“Google”). Google utiliza los Datos recogidos para rastrear y examinar el uso de esta Aplicación para preparar informes de sus actividades y compartirlos con otros servicios de Google.
    Google puede utilizar los Datos recogidos para contextualizar y personalizar los anuncios de su propia red de publicidad.
    Esta integración de Google Analytics anonimiza su dirección IP. Funciona abreviando las direcciones IP en los Estados miembros de la Unión Europea o en otros Estados miembros del Acuerdo sobre el Espacio Económico Europeo. Sólo en casos excepcionales se enviará la dirección IP completa para ser abreviada a un servidor de Google situado en EEUU.
    Datos Personales tratados: Datos de uso y Rastreadores.
    Lugar de tratamiento: Irlanda – Política de privacidadOpt Out.
    Duración del almacenamiento:
    • AMP_TOKEN: 1 hour
    • _ga: 2 years
    • gac*: 3 months
    • _gat: 1 minute
    • _gid: 1 day
  • Servicios de estadísticas gestionados directamente por esta Aplicación
    Los servicios que aparecen en esta sección permiten al Titular elaborar y gestionar estadísticas mediante el uso de Rastreadores de origen.
    Matomo (autoalojado) (esta Aplicación)
    Matomo es un software de estadística utilizado por esta Aplicación para analizar los datos directamente y sin la intervención de terceros.
    Datos Personales tratados: Datos de uso, Dirección IP y Rastreadores.
    Duración del almacenamiento:
    • _pk_cvar*: 30 minutes
    • _pk_hsr*: 30 minutes
    • _pk_id*: 2 years
    • _pk_ref*: 7 months
    • _pk_ses*: 30 minutes
    • _pk_testcookie*: session length

Marketing

This Application uses Trackers to provide personalized promotional content based on User behavior and to manage, facilitate and track advertisements.

  • Gestión de contactos y envío de mensajes
    Este tipo de servicios permiten gestionar una base de datos de direcciones de correo electrónico, números de teléfono u otra información de contacto para comunicarse con el Usuario.
    También es posible que estos servicios recojan datos relativos a la fecha y la hora en las que el Usuario visualizó el mensaje, así como sobre las interacciones del Usuario con dicho mensaje, tales como clicar en enlaces insertados en el mensaje.
    HubSpot Email (HubSpot, Inc.)
    HubSpot Email es un servicio de gestión de correo electrónico y de envío de mensajes prestado por HubSpot, Inc.
    Datos Personales tratados: Datos de uso, dirección de correo electrónico y Rastreadores.
    Lugar de tratamiento: EE.UU. – Política de privacidad.
    Duración del almacenamiento:
    • __hs_gpc_banner_dismiss: 6 months

How to manage preferences and grant or revoke consent

There are several ways to manage preferences related to Trackers and to grant or revoke consent, where applicable:

Users will be able to manage preferences related to Trackers directly from the settings of their own devices, for example, by preventing the use or storage of Trackers.

In addition, provided that use of the Trackers is based on consent, Users may provide or revoke such consent by setting their preferences within the cookie notice or by updating such preferences as they wish through the applicable consent preferences privacy widget, if any.

It is also possible to delete previously stored Trackers, including those used to remember the User’s initial consent preferences, through the corresponding browser or device functionalities.

Clearing the browsing history may delete other Trackers from the browser’s local memory.

As for third party Trackers, Users may manage their preferences through the related opt-out link (where one exists), by using the means indicated in the third party’s privacy policy or by contacting the third party.

Tracker configuration localization

For example, Users may find information on how to manage Cookies in the most frequently used browsers at the following addresses:

Users will also be able to manage certain categories of Trackers used in mobile applications by disabling them through the relevant device settings, such as the device’s advertising settings for mobile devices or tracking settings in general (Users may open the device settings and look for the relevant option).

How to disable interest-based advertising

Without limiting the foregoing, Users are hereby informed that they may follow the instructions provided by YourOnlineChoices (EU and UK), the Network Advertising Initiative (USA) and the Digital Advertising Alliance (USA), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most advertising tools. The Proprietor therefore recommends that the User use these resources in addition to the information provided herein.

The Digital Advertising Alliance offers an application called AppChoices that helps Users control interest-based advertising in mobile applications.

Consequences of not allowing the use of Trackers

Users are free to decide whether or not to allow the use of Trackers. However, it should be noted that the Trackers help this Application to provide Users with a better experience and advanced functionalities (in line with the purposes stated herein). Therefore, if the User decides to block the use of the Trackers, the Holder may not be able to provide the related features.

9. Privacy Policy Update

This Privacy Policy may need to be updated. For this reason, it is necessary for the user to review this policy periodically and, if possible, each time he/she accesses the website in order to be adequately informed about the type of information collected and its treatment.

Notwithstanding the foregoing, the user will be informed of any changes to this privacy policy that affect the processing of their personal data.


Contact

If you have any doubt, question, question, suggestion, comment… Contact us. Cannactiva is a young company with a team full of enthusiasm and desire to work. Our priority is the satisfaction and trust of our customers. If you have any questions about the privacy policy and/or want to request any information and/or send communications and/or submit corrections and/or comments about sales, orders, products, payments and shipments, you can do so through these channels:

Thank you very much!

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